System Support Engineer

• AlQuds St., Ramallah, Palestine
• Full-time

Company Description

Progineer Technologies is a leading outsourcing company that provides a multitude of Software Services spanning the complete software development cycle. Our main focus is serving corporate clients that seek professional results for a cost effective price.

Job Description

• Research, diagnose, troubleshoot and identify solutions to resolve customers' technical issues.
• Document solutions, troubleshooting procedures, and knowledge through the CRM system. 
• Manage escalations and work with Software development teams to resolve them.
• Customer Oriented.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• 3 to 6 years of relevant experience.
• Intermediate knowledge with SQL. Practical experience with Oracle is an advantage.
• Intermediate knowledge in working with Linux Bash shell. Practical experience in editing/searching text data files in a Linux shell environment is an advantage.
• Knowledge in AWS.
• Basic knowledge in configuring Windows servers. Practical experience in configuring LDAP, SMTP, and Windows Services is an advantage.
• Any Linux scripting experience is considered a big advantage.
• Fluency in English is a must. All customer interactions are in English.
• Excellent communication skills.
• Very good troubleshooting skills.

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